Terms and Conditions
Please read these rules carefully before using the joya nine platform. These terms and conditions define the relationship between you and us.
1 Introduction and Applicability
These Terms and Conditions ("Terms") apply to the joya nine website, mobile application and all related services. By accessing this platform, opening an account or beginning to use any service, you confirm that you have read these Terms in full and agree to comply with them.
joya nine reserves the right to change or amend these Terms at any time. Any amended Terms will take effect from the moment they are published on the website. You are therefore advised to review this page periodically.
2 Account Opening Eligibility
The following conditions must be met to open an account and use services on joya nine:
- You must be at least 21 years of age. Use of any service on this platform by anyone under 21 is strictly prohibited.
- You must be a resident of a jurisdiction where participation in online gaming activities is not prohibited by law.
- Each person may operate only one account. Operating more than one account is strictly prohibited.
- All information provided at registration must be accurate, complete and up to date.
- The account is for personal use only; operating an account on behalf of another person or for the benefit of a third party is not permitted.
2.1 Identity Verification
joya nine may request documents necessary to verify your identity and age at any time. This may include copies of a national identity card, passport or driving licence. Withdrawals may be put on hold until verification is complete. Please read our Privacy Policy to learn how we collect and store your information.
2.2 Account Security
You are solely responsible for keeping your login credentials (username and password) confidential. If you notice any unauthorised access to your account or any suspicious activity, notify our support team immediately. You are responsible for all activity carried out using your login credentials.
3 Deposits and Withdrawals
The following policies apply to depositing and withdrawing funds on joya nine:
3.1 Deposit Methods and Limits
Currently accepted deposit methods are bKash, Nagad, Rocket and bank transfer (major banks including Dutch-Bangla Bank, Islami Bank and BRAC Bank). The minimum deposit amount for any method is ৳100. Funds deposited into the account may only be used for personal gaming activities.
3.2 Withdrawal Methods and Limits
Withdrawal methods are bKash, Nagad, Rocket and bank transfer. The minimum withdrawal amount is ৳1,000. Withdrawals are generally processed within 15 minutes to 2 hours, though in certain circumstances additional time may be required for identity verification.
3.3 Source of Funds
You confirm that funds you deposit are from your own lawful income and that no third-party funds are being deposited. joya nine strongly discourages gambling with credit card or borrowed money.
4 Bonuses and Promotional Offers
Welcome bonuses and other promotional offers on joya nine are provided subject to specific conditions. If all bonus-related conditions are not properly met, the bonus and any winnings derived from it may be cancelled.
4.1 Welcome Bonus
New members may receive a 200% bonus on their first deposit, up to a maximum of ৳10,000. For example, if you deposit ৳1,000 you will receive a ৳2,000 bonus and your total balance will be ৳3,000. To withdraw this bonus, the bonus amount must be wagered 25 times — that is, bets totalling ৳2,000 × 25 = ৳50,000 must be completed.
As another example, a deposit of ৳10,200 will earn a ৳10,000 bonus and a total balance of ৳20,200; the wagering requirement in that case will be ৳10,000 × 25 = ৳2,50,000.
4.2 Bonus Terms
- An account is eligible to receive the welcome bonus only once.
- Wagering must be completed within the specified time limit after receiving the bonus.
- The bonus cannot be withdrawn directly before the wagering requirement is met.
- Any attempt to obtain bonuses through fraudulent means will result in the account being permanently closed.
- Any attempt to claim bonus benefits through multiple accounts will result in all associated accounts being cancelled.
4.3 VIP Program
The joya nine VIP program has five levels: Bronze, Silver, Gold, Platinum and Diamond. Each level includes a weekly cashback benefit — up to 0.2% at Bronze, 0.5% at Silver, 0.7% at Gold, 1.0% at Platinum and 1.2% at Diamond. Cashback is a set percentage of the net loss for the week (total losses minus total winnings). joya nine reserves the right to change VIP terms.
5 Fair Use and Prohibited Activities
All users on joya nine are required to refrain from the following prohibited activities:
- Exploiting technical errors or software bugs to gain an unfair advantage.
- Playing games using automated software, bots or any artificial means.
- Attempting to access or control another user's account.
- Using the platform for money laundering or any financial criminal activity.
- Creating multiple accounts to obtain bonus or promotional benefits.
- Threatening, harassing or behaving inappropriately towards other users.
- Copying, distributing or modifying any part of the platform.
For any of the above violations, joya nine reserves the right to suspend or cancel the account and forfeit the balance without prior notice.
5.1 Collusion and Match-Fixing
Any attempt by multiple players to collude with one another to influence game outcomes will be treated as a serious violation. Accounts involved in such activity will be investigated and appropriate action will be taken.
6 Privacy and Data Protection
joya nine places the highest importance on protecting your personal information. The way your information is collected, stored and used is described in detail in our Privacy Policy, which forms an integral part of these Terms.
The platform uses SSL encryption so that your financial and personal information is transmitted securely. Your account information is not sold to any third party, though information may need to be provided to regulatory authorities or law enforcement agencies due to legal obligations.
7 Responsible Gaming
joya nine believes that gaming should be an entertainment activity, not a source of income. We are committed to the mental and financial wellbeing of all our users.
If you feel that gaming is having a negative effect on your daily life, relationships or financial situation, please read our Responsible Gaming guidelines and contact us for support.
7.1 Setting Limits
joya nine allows users to set deposit limits, betting limits or a temporary break from account activity. Contact our support team to set these limits.
7.2 Self-Exclusion
If a user wishes to exclude themselves from the platform temporarily or permanently, please inform our support team. Once a self-exclusion request is received, we will action it promptly. Attempting to open a new account during a self-exclusion period will be considered a violation of these Terms.
8 Intellectual Property
All content published on the joya nine website and application — logos, designs, graphics, text, software and other elements — is the exclusive property of joya nine. Using, reproducing or distributing this content for any personal or commercial purpose without prior permission is strictly prohibited.
Third-party games and content found on the platform are subject to the intellectual property laws of their respective providers and are governed by their own licence terms.
9 Service Availability and Disruptions
Although joya nine strives to provide uninterrupted service, temporary disruptions may occur due to technical maintenance, server upgrades or unforeseen circumstances. joya nine will not be liable for any loss caused by such disruptions.
9.1 Game Disruptions
If a technical problem occurs during a game and it is not possible to complete the game properly, joya nine may decide to refund the bet where applicable. Each case will be considered individually.
9.2 Maintenance Notices
For planned maintenance, advance notice will be given wherever possible. For emergency maintenance, advance notice may not be available.
10 Support and Complaints
The joya nine customer support team is available seven days a week, 24 hours a day via live chat and email in both Bengali and English. For general questions and issues, please check our Frequently Asked Questions (FAQ) section first.
10.1 Complaints Process
If you have a dispute regarding a transaction or game result, notify our support team in writing within 72 hours of the incident. When submitting a complaint, please include your account number, the date and time of the incident and the relevant transaction ID.
10.2 Resolution Timeframe
joya nine aims to resolve most complaints as quickly as possible. For complex matters, a decision will be communicated after the investigation is complete. During an investigation, certain activities on the account in question may be temporarily suspended.
11 Limitation of Liability
joya nine accepts no liability for the following:
- Loss caused by the user's own carelessness or negligence.
- A game not being completed due to loss of internet connection.
- Any issue caused by a third-party technical failure.
- Service being suspended due to unforeseen disasters or legal obligations.
- Financial loss arising from the user's betting decisions.
In any circumstance, joya nine's total liability will be limited to the amount held in the relevant account at the time of the specific incident.
12 Account Closure and Termination
12.1 Closure by the User
You may request to close your account at any time. Please withdraw any remaining balance before requesting closure. Once an account is closed, any active bonuses and associated rewards will be cancelled.
12.2 Closure by joya nine
joya nine reserves the right to suspend or cancel an account without prior notice due to serious violation of these Terms, fraud, suspicion of money laundering or legal obligations. In such circumstances, funds in the account may be held until the investigation is complete.
13 Applicable Law and Dispute Resolution
These terms and conditions and the relationship between joya nine and the user will be governed by applicable law. If any dispute arises regarding the interpretation or application of any part of these terms, both parties will first attempt to resolve it through discussion.
If resolution through discussion is not possible, the dispute will be settled through the appropriate legal process. If any provision of these terms is found to be legally unenforceable, the remaining provisions will continue in full effect.
14 Amendments & Contact
joya nine reserves the right to modify these terms and conditions. For significant changes, a notification will be sent to the registered email address. Continued use of the platform after any changes will be considered acceptance of the updated terms.
If you have any questions or comments about these terms, please contact us via our 24/7 live chat support or by email:
[email protected]